Terms and Conditions

These Terms and Conditions govern access to and use of the WiseUp subscription service. By completing the subscription process, you confirm that you have read and accepted these Terms and Conditions.

1. About WiseUp

WiseUp is a paid educational and entertainment content service available exclusively to eligible Telecel Ghana customers. The service provides access to a digital catalogue that may include educational applications, articles, e-books, audiobooks, quizzes, learning resources and other digital content.

WiseUp is provided by US Cellcom, located at 1201 N. Market Street, Suite 1600, Wilmington, Delaware, United States.

The content catalogue may be updated from time to time. Content may be added, replaced or removed without materially changing the essential nature of the subscribed service.

2. Eligibility and Technical Requirements

To subscribe, you must:

  • have an active and eligible Telecel Ghana prepaid or postpaid mobile number;
  • have sufficient airtime or an account that permits the relevant subscription charge;
  • have a compatible device and an active data connection; and
  • be at least 18 years old, or be duly authorised by the account holder to subscribe and incur charges on the mobile number used.

Data charges are not included in the WiseUp subscription price and may apply according to your Telecel Ghana plan.

3. How to Subscribe

You may subscribe to WiseUp by:

  • sending SUB WU by SMS to short code 1042 and following the instructions provided; or
  • visiting https://playwiseup.com/ and completing the subscription flow.

During the subscription process, you will be shown or asked to select the applicable daily, weekly or monthly plan. You must complete and confirm the full subscription process before your subscription is activated. Merely visiting the website does not create a subscription.

After successful activation, you will receive a confirmation message containing relevant information about your subscription.

SMS charges may apply according to your Telecel Ghana plan.

4. Subscription Plans and Charges

WiseUp offers the following automatically renewing subscription plans:

Plan Subscription fee Renewal frequency
Daily GHS 1.00 Every day until cancelled
Weekly GHS 5.00 Every week until cancelled
Monthly GHS 15.00 Every month until cancelled

Only the plan selected and confirmed by you will apply. The plans are not charged together for the same subscription.

The applicable subscription fee will be deducted from your Telecel Ghana prepaid airtime balance or charged to your postpaid mobile account, depending on your mobile plan. The first charge occurs when the subscription is activated. Subsequent charges occur automatically at the applicable renewal interval until you cancel.

By confirming your subscription, you authorise the recurring charge associated with the selected plan. Failure to access or use the content does not automatically cancel the subscription or stop renewal charges.

5. Access to the Service

Once your subscription has been successfully activated, you may access the available WiseUp content through your member area or as otherwise indicated in the confirmation message. Access requires a compatible device, browser and data connection. Certain content may have additional technical requirements, which will be stated where applicable.

WiseUp will use reasonable efforts to keep the service available. Temporary interruptions may occur because of maintenance, updates, network conditions or other technical issues.

All service alerts and customer communications will be provided in English unless otherwise stated.

6. Automatic Renewal

Your subscription automatically renews at the end of each daily, weekly or monthly subscription period, depending on the plan selected. The relevant subscription fee will be charged on every renewal until you successfully cancel the service.

Closing the website, ceasing to use the service, deleting an SMS or running out of airtime does not constitute cancellation.

If a renewal charge cannot be completed, access may be suspended and another charging attempt may be made where permitted by the applicable billing rules.

7. How to Cancel

You may cancel your WiseUp subscription at any time by using any of the following methods:

  • send STOP WU by SMS to 1042 from the Telecel Ghana number linked to the subscription;
  • dial *107# from the subscribed number and follow the instructions; or
  • visit https://playwiseup.com/ enter or confirm the required account information and complete the cancellation process.

SMS charges may apply according to your Telecel Ghana plan.

Once cancellation has been successfully processed, automatic renewal and charges for future subscription periods will stop. You should receive an SMS confirming the cancellation. If you do not receive confirmation or experience difficulty cancelling, contact info@playwiseup.com and provide the affected Telecel Ghana number and a brief description of the issue.

8. User Responsibilities

You agree to:

  • use WiseUp only for personal, non-commercial and lawful purposes;
  • ensure that you are authorised to use the mobile number and incur subscription charges on it;
  • keep your access credentials and verification codes confidential;
  • refrain from bypassing security measures or disrupting the service; and
  • refrain from copying, reselling, distributing or making the content available to others except where permitted by law or expressly authorised.

You are responsible for reading subscription and service messages sent to the subscribed number and for keeping the number and device secure.

9. Intellectual Property

The WiseUp website, service, branding, software and available content are protected by intellectual property rights belonging to US Cellcom or the relevant rights holders.

Your subscription grants you a personal, limited, revocable, non-exclusive and non-transferable right to access and use the content through the functions provided by WiseUp. No ownership or intellectual property rights are transferred to you.

10. Responsibility and Service Limitations

US Cellcom is responsible for performing its obligations in accordance with applicable law. Telecel Ghana provides the mobile network and billing channel but does not create or control all content made available through WiseUp.

Neither US Cellcom nor Telecel Ghana will be responsible for a failure caused exclusively by:

  • misuse of the service or use contrary to these Terms;
  • an incompatible device where the relevant requirements were communicated;
  • failure of the user's data connection, device or network coverage; or
  • an event beyond reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

11. Customer Support and Complaints

For questions, technical issues, billing enquiries or complaints concerning WiseUp, contact:

Email: info@playwiseup.com

Please provide the affected Telecel Ghana number and enough information for the issue to be investigated. Do not send your password or verification code.

Any request concerning a disputed charge will be assessed according to the circumstances, the available subscription and billing records, and applicable law.

12. Privacy

WiseUp may process information necessary to provide and administer the service, including the subscribed mobile number, subscription status, selected plan, billing transaction status, technical information and customer-support communications.

Personal information will be handled in accordance with the WiseUp Privacy Policy and applicable Ghanaian data-protection requirements. The Privacy Policy should be made available through the WiseUp website.

13. Changes to the Service or These Terms

US Cellcom may update the service or these Terms to reflect operational, technical or legal changes.

Any material change affecting an active subscription, including a change to its price or renewal frequency, will be communicated before it takes effect. Where applicable law requires fresh consent, the change will not be applied until that consent has been obtained.

If you do not accept a material change, you may cancel the service before it takes effect.

14. Applicable Terms and Law

Your use of WiseUp is also subject to the applicable terms of your Telecel Ghana mobile service. If there is a conflict concerning the WiseUp content service, these Terms apply to the extent permitted by law.

These Terms are governed by the applicable laws of Ghana. Any mandatory consumer rights available under Ghanaian law remain unaffected.

15. Provider Details